Privacy & Policy

Last Update: 1/11/2025

Welcome to Deretna Embroidery

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from deretnajo.com

Information We Collect

We collect only the information necessary to provide our services, such as:

1. When placing an order, we collect your name, email, and shipping address. Payment information is processed securely by our third-party payment provider
2. Information you provide when contacting us for support
3. Technical information automatically collected by your browser (like IP address and device type) to ensure our website functions correctly.

Cookies

1. Our website uses essential cookies to provide a seamless shopping experience. These cookies allow us to remember your shopping cart items even if you close your browser or leave the site, so you can pick up where you left off without needing an account. These are first-party functional cookies and do not track your activity on other websites.
2. We do not use cookies for advertising, analytics, or tracking your browsing activity outside our site.
3. You can choose to disable cookies in your browser, but some parts of the site may not work properly if you do.

How We Use Your Information

We use the information you provide during checkout to:

1. Process Orders & Payments: To verify your transaction, process payments through our secure gateway, and arrange for the delivery of your items.
2. Customer Support: To contact you with essential order updates, shipping tracking information, or to respond to your specific inquiries.
3. Legal & Tax Compliance: To fulfill mandatory record-keeping obligations and maintain sales invoices for accounting purposes as required by law.
4. Security & Fraud Prevention: To protect our customers and our store from unauthorized transactions or fraudulent activity.

Our Commitment: We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is only shared with essential service providers (such as shipping couriers) strictly to complete your order.

Your Rights

Depending on your location, you have specific rights regarding your personal information. These include the right to:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Request that we update or fix any inaccurate information.
• Deletion ("Right to be Forgotten"): Request that we erase your personal data, subject to certain legal exceptions (such as tax record requirements).
• Withdraw Consent: Stop any further processing of your data where you previously gave us permission.

To exercise any of these rights, please contact us at info@deretnajo.com. We aim to respond to all valid requests within 30 days.

Security

We prioritize the safety of your personal information. To protect your data, we use Secure Socket Layer (SSL) encryption technology for all data transfers.

Our payment processing is handled through trusted, PCI-compliant payment gateways. This means we never store your full credit card or debit card information on our own servers; instead, it is handled directly by the specialized payment provider to ensure maximum security.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Any updates will be posted directly on this page with a revised "Effective Date" at the top. We encourage you to review this policy whenever you make a purchase to stay informed about how we are protecting your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact: